RETURN & REFUND

Welcome to Nerstilltshirt.store Return and Refund Policy page. We are committed to providing our customers with high-quality products, but we also understand that there will be reasonable and unavoidable circumstances when you need to return or request a refund. Below are the terms and conditions regarding our returns and refunds policy, to help you have an easy and dedicated shopping experience.

1. Return Request Period – 30 days

You can request a return and refund within 30 days of receiving the product. After this period, we cannot accept returns unless there is a manufacturing defect or an error in our order processing.

2. Conditions for Requesting a Return

To ensure the rights of customers, we accept the benefits of requesting a refund in the following cases:

  • The product is defective in production or damaged during operation: If you receive a product with any technical errors or the product is damaged during the transition, you can request a refund of the goods and money.
  • Products do not match the description or order: In case you receive a product that is not the same as the description on the website or different from the order you placed, we will support you to return or exchange the product.

3. Conditions for products to be returned

To ensure that we can process your return request quickly and conveniently, please include the following conditions:

  • The product must be in its original condition, with no signs of use, misuse or repair.
  • The product must have all original labels and packaging attached.
  • Customers need to provide a purchase invoice or proof of purchase when requesting a return.

4. Return Request Process

To proceed with a return, please follow these steps:

  • Contact us: Please send an email to our customer service department at [email protected] with the subject “Return Request – [Order Number]”. Please provide complete information about the product, the reason for the return request and supporting photos (if any).
  • Confirm request: We will review your request and respond within 3-5 business days. If your request is approved, we will provide detailed instructions on how to return the product.
  • Sending paid products: Please pack the product carefully to avoid damage during shipping. The customer will be responsible for the shipping costs when returning the product (except in cases of Nerstilltshirt.store fault).

5. Refund Method

Once we receive and inspect the returned product, we will notify you of the product status and issue a refund if the product meets the above requirements. Refunds will be processed within 30 business days from the time we confirm valid payment for the product.

Refunds will be made according to the payment method you used to place your order, including:

  • PayPal Refund (if you paid via PayPal).
  • Payoneer Refund (if you paid via Payoneer).

Please note that the time it takes for the money to reach your account may vary depending on your bank or payment institution.

6. Ineligible Products

For Returns We do not accept returns in the following cases:

  • The product has been used, damaged due to improper use or has been washed.
  • The product does not have the original labels, packaging or accessories.
  • Products in the special sale category or are not eligible for return, this will be clearly stated on the product page when purchasing.

7. Cancellation of orders

We allow customers to cancel orders within 24 hours of placing a successful order. After this time, the order may have been processed and shipped, so we cannot guarantee the cancellation of the order. To request an order, please contact us via email [email protected].

8. Contact

If you have any questions about the return and refund policy or need assistance with the payment process, please contact us:

E-mail: [email protected]

Working hours: 8:00 AM – 6:00 PM (EST) | Monday – Friday

Address: 158 E Dexter St, Covina, CA 91723, USA

We are always ready to listen and solve Any questions you have, please decide!