Frequently Asked Questions (FAQs)

Welcome to Nerstilltshirt.store Frequently Asked Questions (FAQs) page! We have compiled the most frequently asked questions from our customers to make your shopping experience easier. If you can’t find the answer you need, please contact us via email at [email protected].

1. How do I place an order on Nerstilltshirt.store?

Ordering on Nerstilltshirt.store is simple! Just browse the products, choose your size, color, then click the “Add to Cart” button and complete the payment according to the instructions on the website.

2. Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing your order successfully. After this time, the order may have been processed and shipped, so we cannot guarantee the cancellation of the order. To request an order cancellation, please contact us at [email protected].

3. How long does it take to process and ship?

Processing time: 1-3 business days (Monday-Friday).

Delivery time: 7-15 business days depending on the shipping address. Once your order has shipped, you will receive a notification email with a tracking number.

4. Can I track my order?

Yes, once your order has shipped, you will receive an email with a tracking number and a link to track your package online. If you are unsure of the tracking number, please check your order confirmation email or contact us.

5. How much does shipping cost?

We charge a standard shipping fee of $6.99 per order shipped within the United States.

6. What is the store’s return policy?

We accept returns within 30 days of receiving the product. The product must be in its original condition, unused, with all tags and packaging intact. For more details, please refer to our Return Policy page.

7. When will I receive my refund after returning the product?

Once we have received and inspected the returned product, we will process the refund within 30 business days. The refund will be made to the payment method you used, including PayPal or Payoneer.

8. What payment methods are accepted at Nerstilltshirt.store?

We accept PayPal and Payoneer. Both are safe and reliable payment methods, making it easy for you to complete your transaction.

9. Can I exchange the product after receiving it?

Currently, we do not support product exchanges. However, if you are not satisfied with the product, you can return it and re-order a new one. Please refer to the Return Policy page for more details.

10. What should I do if the product I receive is defective or damaged?

If you receive a defective or damaged product, please contact us within 24 hours of receiving the product via email at [email protected]. We will help you resolve the issue and guide you through the return or exchange process.